Frequently Asked Questions
FAQ
GST refund can only be made in person with passport in the store. Do select Store pickup and proceed to the store when item is ready to be collected. We will process the GST refund when you collect your item.
Please do proceed to our returns page and submit the form for us to investigate and so we can advise you on the course of action. Click here (Product Returns Link)
Our Customer Service will get in touch with you on the wait time for restock. Should you find that it’s too long and do not wish to wait, we will proceed to refund you.
All refunds will take 2-3 working days to process subject to the payment merchant policy. For product replacement, it will be subjected to stocks availability. If item is in stocks and available, exchange can be done within 2-3 working days.
Please do proceed to our returns page and submit the form for us to access the reasons for return and so we can advise you on the course of action. Click here (Product Returns Link)
Within 7 days, if you change your mind, your purchase will be converted to store credit for you to use to buy the right item. For all other cases of returns, please proceed to our Returns page and cases will be accessed.
All orders placed will not be able to cancelled or changed. Please contact online@alanphoto.com.sg for help.
In order to receive pre-order item on release dates, we would advise you to arrange for Store collection instead of delivery. Delivery will only be processed on the release date, therefore, you will only receive the item 3-4 days later.
Standard Delivery is FREE for orders above $200, For orders below $200, a delivery fee of $5 will be applicable.
*Note: Standard delivery will take between 4-6 days before you receive your items.
For Express delivery, a $20 charge will be applicable.
*Note. There will be some products that are odd-sized and special arrangements have to be made. You will be able to see the details on the product page.
Its subjected to our store operating day and timing.
If the order is placed before 3pm, we will be able to arrange for express delivery on the same day. Orders placed after 3pm, it will be delivered the next day.
Subjected to our store operations date.
Before using either the coupon codes or gift vouchers, you'll need to register/create an account with us on our site to qualify a use for these coupons codes/gift vouchers.
If you did not add your company's details when you register, go to your account on the top right corner of the site page.
Select in this order: My Account> My Addressbook> New Address> Input necessary information within the form.
While checking out, be sure to select your company's information upon checkout.